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DATA & INSIGHTS

Conversational data & insights

Gain insights into your customer conversations with detailed information on why your customers are calling and what they’re saying.
Understand customers, in their own words
Easily find answers with generative AI
Custom metrics to match your goals
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Better understand your customers

Quickly uncover patterns like recurring special requests or an increase in calls about a certain topic to identify opportunities for operational improvements and further automations.

Customer Insights at a Glance

Identify trends in real-time, such as recurring special requests or frequently asked questions, to better understand customer needs and enhance service efficiency.

Data-Driven Operational Improvements

Detect shifts in customer inquiries and uncover opportunities for new automations, service enhancements, or process optimizations, ensuring a seamless customer experience.

Monitor voice assistant success

Instantly understand how your PolyAI voice assistant is
performing with data on AHT, call containment, FTE
capacity provided and more.

Real-Time Performance Tracking

Get instant insights into your Intellibotic voice assistant’s efficiency with key metrics like Average Handle Time (AHT), call containment rates, and customer resolution success.

Optimize Workforce Efficiency

Measure FTE capacity provided and automation impact to maximize productivity, reduce costs, and enhance overall customer experience.

Customize your dashboard for specific insights

Easily access the metrics that are important to your business like booking type, cancellation reasons, special requests and more, for valuable business intelligence.

Tailored Analytics Dashboard

Gain full control over your insights by customizing your dashboard to focus on the metrics that matter most to your business. Track appointment types, customer inquiries, and interaction trends for data-driven decision-making.

Actionable Business Intelligence

Easily access key performance indicators, including cancellation reasons, special requests, and customer behavior patterns, helping you optimize operations and enhance customer satisfaction
AI vs. Human Call Agents. The Power of Data & Insights

Discover how Intellibotic outperforms human call agents in data collection, trend detection, and performance monitoring—giving your business the insights it needs to optimize operations and enhance customer experience 🚀

Human Call Agents

With Intellibotic AI

Real-Time Analytics
Requires manual data collection and analysis, which is time-consuming.
Provides instant insights on call trends, customer requests, and service performance.
Customization of Insights
Limited reporting capabilities, often relying on supervisors or manual reports.
Fully customizable dashboard to track key metrics like booking types, cancellations, and special requests.
Pattern Recognition & Trends
Trends may take weeks or months to identify through manual observation.
AI automatically detects trends, such as recurring customer issues or service gaps, for proactive improvements.
Performance Monitoring
No automated tracking, requiring managers to monitor calls and manually assess performance.
Tracks AHT (Average Handle Time), call containment, and efficiency metrics in real time.

24/7 Data Collection

Limited to working hours, data collection stops when agents are offline.
Captures data around the clock, ensuring continuous monitoring and business intelligence.
Scalability in Reporting
Reports are restricted by human capacity and require additional resources for large-scale analysis.
Can analyze thousands of interactions instantly, providing insights at scale.
Error Reduction
Prone to manual entry errors and inconsistent reporting across agents.
AI-driven data collection eliminates human errors and inconsistencies in reporting.

Decision-Making Support

Human managers must manually interpret data and suggest process changes.

Uses AI-powered insights to recommend automations and operational improvements. 

Compliance & Security
Data security depends on human adherence to protocols, increasing the risk of breaches.
Ensures secure, structured data collection with HIPAA, GDPR, and PCI-compliant measures.
Don't Miss the Voice AI Assistant Opportunity

We do everything for you. We plan, create, develop, test and delivery the AI Assistant for you

Voice AI is the new trend every business will follow. Get ahead of the competition and start automating your calls today. Get ahead of the competition and start automating your calls today.
GET INTELLIBOT NOW

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